Refund policy

This policy explains how cancellations and refunds work for Advorum plans provided by Advorum. It forms part of our Terms of Service.

• The Starter trial is free and is never charged.
• Paid plans are billed in advance and can be cancelled at the end of any billing period.
• Fees already paid are generally not refundable, except in the situations described below.

The Starter trial costs nothing and needs no payment details. When it ends, your workspace moves to the free Basic plan. There is nothing to cancel and nothing to refund.

Paid plans are activated by our team and invoiced monthly in advance, unless we agree a different billing period with you in writing. Upgrades take effect when we activate them, and the difference for the rest of the current period is invoiced pro rata.

You can cancel a paid plan by contacting us. Cancellation takes effect at the end of the billing period you have already paid for, after which the workspace moves to the Basic plan. You keep access to your data and past consultations.

We do not give partial refunds for unused time in a billing period, or for unused consultations or seats.

We will refund the relevant amount, or credit it to your next invoice, if:

• you were charged twice, or charged an amount that does not match your quotation;
• you were charged after a cancellation had taken effect;
• the service was unavailable for more than 72 consecutive hours in a billing period for reasons within our control;
• we removed a feature that is material to your paid plan and you cancelled because of it.

Nothing in this policy affects rights you have under Malaysian law that cannot be excluded.

On plans that use your own AI keys, usage is billed to you directly by the AI provider. We cannot refund those charges; please contact the provider. Advorum shows estimated usage for each consultation to help you keep track.

Send a refund request through our contact form within 30 days of the invoice date, with the invoice number and the reason. We reply within 10 working days. Approved refunds are paid to the original payment method, or by bank transfer to the paying company's account, within 14 working days of approval.

Billing questions can be sent through the contact form at https://advorum.nexsim.co/contact, choosing the topic "Plans and pricing".